PLANT BETTER, WITH THARAPPEL

Refund and Cancellation Policy

To request a refund or replacement, please share clear photos/videos of the received items on the day of delivery via:

* WhatsApp: 9489554968

Please note: Requests submitted after the day of delivery may not be eligible for a refund or replacement.

Important:

* Some plants may be wrapped or tied together for safe packing. Please unpack and check your package carefully to confirm the number of items received.

We will provide a refund or replacement only in the following cases:

1. The plants/items arrive in a dead condition.
2. You receive incorrect items.
3. Ordered items are missing from the package.

We will not be able to provide a refund or replacement in the following situations:

* Damage caused due to late delivery resulting from an incorrect address, incorrect or invalid contact number, failure to answer calls from the courier office, or failure to collect the package on time.
* Delivery issues caused by incorrect address or contact details provided by the customer. Once an order has been shipped, we cannot update or modify the delivery address or contact number.
* Plants that die after repotting or due to improper care after delivery.

Thank you for your understanding and cooperation.

Modifications

Tharappel Nursery reserves the right to update or modify this policy at any time.

* Any changes will be reflected on our official website, and continued use of our services constitutes acceptance of the revised terms.